- Knowledgeable - How well does this person 'know' your flavor of agile?
- Empowered - Can actually make a difference? Do they have the authority to remove impediments?
- Trustworthy - Does the technical team and the business believe in what this person has to say?
Research has found that 97% of people are followers and only 3% are good leaders. If this is true it means that the contact person role is the responsibility of the wrong person 97% of the time. This also proved to be the fact. The self governed teams had become very reactive and ineffective, so now this organization faces this fact and reinstitute the positions of front line leaders. http://www.idcon.com/article-good-to-great.htmI consider myself a three-percenter, ninety-seven percent of the time. ;)